Terms of Service

Agreement to Terms

By accessing or using PulseBridge.ai ("Platform", "Service", "we", "us", or "our"), you ("User", "you", or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Platform.

Service Description

PulseBridge.ai is an AI-powered marketing automation platform that provides:

• Campaign management across multiple advertising platforms (Google Ads, Meta, LinkedIn)
• AI-driven campaign optimization and performance analysis
• Automated budget allocation and bid management
• Real-time analytics and reporting
• Integration with third-party marketing and advertising platforms

Account Requirements

Eligibility

• You must be at least 18 years old
• You must have legal authority to enter into binding contracts
• You must not be prohibited from using the service under applicable laws
• Your use must comply with all applicable laws and regulations

Account Registration

• Provide accurate, current, and complete information
• Maintain and promptly update account information
• Keep your password secure and confidential
• Notify us immediately of unauthorized account access
• You are responsible for all activities under your account

Account Termination

We reserve the right to suspend or terminate accounts that:

• Violate these Terms
• Engage in fraudulent or illegal activities
• Abuse or misuse the Platform
• Pose security risks to our systems or other users
• Are inactive for extended periods

User Obligations and Restrictions

Permitted Use

You may use the Platform to:

• Create and manage legitimate marketing campaigns
• Analyze campaign performance and generate reports
• Integrate with authorized third-party platforms
• Collaborate with team members within your organization

Prohibited Activities

You may NOT:

• Illegal Content: Promote illegal products, services, or activities
• Fraud: Create deceptive or misleading campaigns or advertisements
• Malicious Use: Distribute malware, viruses, or harmful code
• Unauthorized Access: Attempt to bypass security measures or access restricted areas
• Reverse Engineering: Decompile, disassemble, or reverse engineer the Platform
• Data Scraping: Use automated tools to extract data without authorization
• Spam: Send unsolicited communications through our Platform
• Impersonation: Misrepresent your identity or affiliation
• Platform Abuse: Overload systems, disrupt service, or harm infrastructure
• Resale: Resell or redistribute access to the Platform without authorization
• Competitive Intelligence: Use the Platform to build competing products
• Prohibited Content: Adult content, gambling, drugs, weapons, hate speech, or other content prohibited by advertising platforms

Payment Terms

Subscription Plans

• Pricing is subject to your selected subscription plan
• Fees are non-refundable except as required by law or specified in refund policy
• Prices may change with 30 days notice to active subscribers
• Currency conversion fees may apply for international transactions

Billing

• Charges are billed in advance on a recurring basis (monthly or annually)
• Payment must be made by credit card, debit card, or approved payment method
• You authorize recurring charges to your payment method
• Failure to pay may result in service suspension or termination

Advertising Spend

• Advertising platform costs (Google Ads, Meta, etc.) are separate from Platform fees
• You are responsible for all advertising spend incurred through the Platform
• We do not charge commissions on your advertising spend
• Budget limits and caps you set are enforced on a best-effort basis
• Final billing is determined by advertising platforms, not by us

Refund Policy

• Subscription fees are non-refundable except within 7 days of initial purchase
• Pro-rated refunds not available for mid-cycle cancellations
• Unused subscription time does not carry forward after cancellation
• Refunds processed within 10 business days of approved request

Intellectual Property Rights

Our Rights

We own all rights to:

• Platform software, code, and architecture
• User interface designs and layouts
• AI models and algorithms (excluding third-party models)
• Platform documentation and content
• Trademarks, logos, and branding

Your Rights

You retain ownership of:

• Your campaign content and creative materials
• Your business data and customer information
• Your marketing strategies and methodologies

License Grant

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform according to these Terms for your legitimate business purposes. You grant us a limited license to store, process, and transmit your content to provide services and use aggregate, anonymized data for service improvement.

AI and Automation

AI Services

• AI features are provided "as-is" and may produce variable results
• AI recommendations are suggestions, not guarantees of performance
• You are responsible for reviewing and approving AI-generated content
• AI decisions may require human oversight depending on your settings

Autonomous Mode

When enabling autonomous AI operations:

• You authorize the AI to make campaign changes within specified parameters
• You set budget limits, performance thresholds, and safety guardrails
• You can disable autonomous mode at any time
• You remain ultimately responsible for all campaign decisions and costs

AI Limitations

• AI performance depends on data quality and market conditions
• Results may vary based on industry, competition, and timing
• We do not guarantee specific performance outcomes
• AI may make errors or suboptimal decisions requiring human intervention

Third-Party Platform Integrations

Platform Connections

• You authorize us to access third-party platforms on your behalf
• You must comply with third-party platform terms of service
• We are not responsible for third-party platform changes, outages, or policy violations
• Connection issues may limit Platform functionality

Platform Responsibilities

• Google Ads: Comply with Google Ads policies and guidelines
• Meta (Facebook/Instagram): Follow Meta advertising policies
• LinkedIn: Adhere to LinkedIn marketing solutions policies
• You are responsible for maintaining appropriate credentials and permissions

Data Protection and Privacy

Data Processing

• We process your data according to our Privacy Policy
• You consent to data processing necessary for service delivery
• Data is encrypted in transit and at rest
• We implement industry-standard security measures

Your Data Responsibilities

• Ensure you have rights to all data you upload
• Do not upload sensitive personal information unless necessary
• Comply with applicable data protection laws (GDPR, CCPA, etc.)
• Obtain necessary consents for marketing communications

Warranties and Disclaimers

Limitation of Liability

Indemnification

You agree to indemnify, defend, and hold harmless PulseBridge.ai, its officers, directors, employees, and agents from claims, damages, losses, and expenses (including legal fees) arising from:

• Your violation of these Terms
• Your violation of third-party rights
• Your content or campaigns violating laws or regulations
• Your advertising platform policy violations
• Misuse or unauthorized use of your account
• Your data processing or privacy law violations

Service Availability

Uptime Commitment

• We target 99.5% uptime excluding scheduled maintenance
• Scheduled maintenance will be announced 48 hours in advance
• Emergency maintenance may occur with shorter notice

No SLA Guarantee: Unless you have a separate Enterprise Service Level Agreement, uptime targets are goals, not guarantees. We are not liable for service interruptions or downtime.

Modifications to Service and Terms

Service Changes

We may:

• Modify, suspend, or discontinue features with notice
• Update pricing with 30 days notice to existing subscribers
• Change technical specifications to improve service
• Remove features that are no longer viable

Terms Changes

• We may update these Terms periodically
• Material changes will be notified via email and platform notification
• Continued use after changes constitutes acceptance
• If you disagree with changes, you may terminate your account

Termination

Termination by You

• Cancel your subscription at any time through account settings
• Cancellation effective at end of billing period
• No refunds for unused subscription time
• Data export available for 30 days after cancellation

Termination by Us

We may terminate or suspend your account immediately if:

• You breach these Terms
• You engage in prohibited activities
• Your account poses security risks
• You fail to pay fees
• Required by law or court order

Effect of Termination

Upon termination:

• Your access to the Platform is immediately revoked
• All data will be deleted after 30-day grace period
• Outstanding fees become immediately due
• Provisions intended to survive termination remain in effect

Dispute Resolution

Informal Resolution

Before initiating formal proceedings, contact us at legal@pulsebridge.ai to describe the dispute. We will attempt good-faith resolution within 30 days. Formal proceedings may only begin after informal resolution attempts.

Class Action Waiver

You agree to arbitrate disputes individually, not as a class member or representative in any class, collective, or representative proceeding.

Governing Law

These Terms are governed by applicable laws without regard to conflict of law provisions. You consent to exclusive jurisdiction for any disputes not subject to arbitration.

General Provisions

Entire Agreement

These Terms, Privacy Policy, and any referenced policies constitute the entire agreement between you and PulseBridge.ai.

Key Provisions

• Assignment: You may not assign these Terms without our consent
• Severability: If any provision is unenforceable, remaining provisions remain in effect
• No Waiver: Failure to enforce any provision does not waive our right to enforce it later
• Force Majeure: We are not liable for failures caused by events beyond our reasonable control
• Export Control: You agree to comply with export control laws
• Independent Contractors: These Terms do not create partnership or employment relationships

Contact Information