Terms of Service
Last Updated: October 13, 2025
Agreement to Terms
By accessing or using PulseBridge.ai ("Platform", "Service", "we", "us", or "our"), you ("User", "you", or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Platform.
Service Description
PulseBridge.ai is an AI-powered marketing automation platform that provides:
- Campaign management across multiple advertising platforms (Google Ads, Meta, LinkedIn)
- AI-driven campaign optimization and performance analysis
- Automated budget allocation and bid management
- Real-time analytics and reporting
- Integration with third-party marketing and advertising platforms
Account Requirements
Eligibility
- You must be at least 18 years old
- You must have legal authority to enter into binding contracts
- You must not be prohibited from using the service under applicable laws
- Your use must comply with all applicable laws and regulations
Account Registration
- Provide accurate, current, and complete information
- Maintain and promptly update account information
- Keep your password secure and confidential
- Notify us immediately of unauthorized account access
- You are responsible for all activities under your account
Account Termination
We reserve the right to suspend or terminate accounts that:
- Violate these Terms
- Engage in fraudulent or illegal activities
- Abuse or misuse the Platform
- Pose security risks to our systems or other users
- Are inactive for extended periods
User Obligations and Restrictions
Permitted Use
You may use the Platform to:
- Create and manage legitimate marketing campaigns
- Analyze campaign performance and generate reports
- Integrate with authorized third-party platforms
- Collaborate with team members within your organization
Prohibited Activities
You may NOT:
- Illegal Content: Promote illegal products, services, or activities
- Fraud: Create deceptive or misleading campaigns or advertisements
- Malicious Use: Distribute malware, viruses, or harmful code
- Unauthorized Access: Attempt to bypass security measures or access restricted areas
- Reverse Engineering: Decompile, disassemble, or reverse engineer the Platform
- Data Scraping: Use automated tools to extract data without authorization
- Spam: Send unsolicited communications through our Platform
- Impersonation: Misrepresent your identity or affiliation
- Platform Abuse: Overload systems, disrupt service, or harm infrastructure
- Resale: Resell or redistribute access to the Platform without authorization
- Competitive Intelligence: Use the Platform to build competing products
- Prohibited Content: Adult content, gambling, drugs, weapons, hate speech, or other content prohibited by advertising platforms
Payment Terms
Subscription Plans
- Pricing is subject to your selected subscription plan
- Fees are non-refundable except as required by law or specified in refund policy
- Prices may change with 30 days notice to active subscribers
- Currency conversion fees may apply for international transactions
Billing
- Charges are billed in advance on a recurring basis (monthly or annually)
- Payment must be made by credit card, debit card, or approved payment method
- You authorize recurring charges to your payment method
- Failure to pay may result in service suspension or termination
Advertising Spend
- Advertising platform costs (Google Ads, Meta, etc.) are separate from Platform fees
- You are responsible for all advertising spend incurred through the Platform
- We do not charge commissions on your advertising spend
- Budget limits and caps you set are enforced on a best-effort basis
- Final billing is determined by advertising platforms, not by us
Refund Policy
- Subscription fees are non-refundable except within 7 days of initial purchase
- Pro-rated refunds not available for mid-cycle cancellations
- Unused subscription time does not carry forward after cancellation
- Refunds processed within 10 business days of approved request
Intellectual Property Rights
Our Rights
We own all rights to:
- Platform software, code, and architecture
- User interface designs and layouts
- AI models and algorithms (excluding third-party models)
- Platform documentation and content
- Trademarks, logos, and branding
Your Rights
You retain ownership of:
- Your campaign content and creative materials
- Your business data and customer information
- Your marketing strategies and methodologies
License Grant
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform according to these Terms for your legitimate business purposes. You grant us a limited license to store, process, and transmit your content to provide services and use aggregate, anonymized data for service improvement.
AI and Automation
AI Services
- AI features are provided "as-is" and may produce variable results
- AI recommendations are suggestions, not guarantees of performance
- You are responsible for reviewing and approving AI-generated content
- AI decisions may require human oversight depending on your settings
Autonomous Mode
When enabling autonomous AI operations:
- You authorize the AI to make campaign changes within specified parameters
- You set budget limits, performance thresholds, and safety guardrails
- You can disable autonomous mode at any time
- You remain ultimately responsible for all campaign decisions and costs
AI Limitations
- AI performance depends on data quality and market conditions
- Results may vary based on industry, competition, and timing
- We do not guarantee specific performance outcomes
- AI may make errors or suboptimal decisions requiring human intervention
Third-Party Platform Integrations
Platform Connections
- You authorize us to access third-party platforms on your behalf
- You must comply with third-party platform terms of service
- We are not responsible for third-party platform changes, outages, or policy violations
- Connection issues may limit Platform functionality
Platform Responsibilities
- Google Ads: Comply with Google Ads policies and guidelines
- Meta (Facebook/Instagram): Follow Meta advertising policies
- LinkedIn: Adhere to LinkedIn marketing solutions policies
- You are responsible for maintaining appropriate credentials and permissions
Data Protection and Privacy
Data Processing
- We process your data according to our Privacy Policy
- You consent to data processing necessary for service delivery
- Data is encrypted in transit and at rest
- We implement industry-standard security measures
Your Data Responsibilities
- Ensure you have rights to all data you upload
- Do not upload sensitive personal information unless necessary
- Comply with applicable data protection laws (GDPR, CCPA, etc.)
- Obtain necessary consents for marketing communications
Warranties and Disclaimers
DISCLAIMER OF WARRANTIES
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
- MERCHANTABILITY: No guarantee Platform is suitable for any particular purpose
- FITNESS: No guarantee Platform meets your specific requirements
- NON-INFRINGEMENT: No guarantee Platform does not violate third-party rights
- UNINTERRUPTED ACCESS: Services may experience downtime or interruptions
- ERROR-FREE OPERATION: Bugs and errors may occur
- SECURITY: No system is completely secure; breaches may occur
- RESULTS: No guarantee of campaign performance or ROI
- AI ACCURACY: AI predictions and recommendations may be incorrect
Limitation of Liability
LIABILITY CAP
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY SHALL NOT EXCEED THE LESSER OF:
- Fees paid by you in the 12 months preceding the claim, OR
- $10,000 USD
EXCLUDED DAMAGES - WE ARE NOT LIABLE FOR:
- Indirect Damages: Lost profits, revenue, data, or business opportunities
- Consequential Damages: Costs of substitute services or lost goodwill
- Punitive Damages: Penalties or exemplary damages
- Campaign Performance: Poor ROI, failed campaigns, or advertising losses
- Third-Party Actions: Actions of advertising platforms, competitors, or other third parties
- AI Errors: Incorrect AI recommendations or automated decisions
- Data Loss: Loss of data not caused by our gross negligence
- Security Breaches: Damages from unauthorized access despite reasonable security
Indemnification
You agree to indemnify, defend, and hold harmless PulseBridge.ai, its officers, directors, employees, and agents from claims, damages, losses, and expenses (including legal fees) arising from:
- Your violation of these Terms
- Your violation of third-party rights
- Your content or campaigns violating laws or regulations
- Your advertising platform policy violations
- Misuse or unauthorized use of your account
- Your data processing or privacy law violations
Service Availability
Uptime Commitment
- We target 99.5% uptime excluding scheduled maintenance
- Scheduled maintenance will be announced 48 hours in advance
- Emergency maintenance may occur with shorter notice
No SLA Guarantee: Unless you have a separate Enterprise Service Level Agreement, uptime targets are goals, not guarantees. We are not liable for service interruptions or downtime.
Modifications to Service and Terms
Service Changes
We may:
- Modify, suspend, or discontinue features with notice
- Update pricing with 30 days notice to existing subscribers
- Change technical specifications to improve service
- Remove features that are no longer viable
Terms Changes
- We may update these Terms periodically
- Material changes will be notified via email and platform notification
- Continued use after changes constitutes acceptance
- If you disagree with changes, you may terminate your account
Termination
Termination by You
- Cancel your subscription at any time through account settings
- Cancellation effective at end of billing period
- No refunds for unused subscription time
- Data export available for 30 days after cancellation
Termination by Us
We may terminate or suspend your account immediately if:
- You breach these Terms
- You engage in prohibited activities
- Your account poses security risks
- You fail to pay fees
- Required by law or court order
Effect of Termination
Upon termination:
- Your access to the Platform is immediately revoked
- All data will be deleted after 30-day grace period
- Outstanding fees become immediately due
- Provisions intended to survive termination remain in effect
Dispute Resolution
Informal Resolution
Before initiating formal proceedings, contact us at legal@pulsebridge.ai to describe the dispute. We will attempt good-faith resolution within 30 days. Formal proceedings may only begin after informal resolution attempts.
BINDING ARBITRATION
BY AGREEING TO THESE TERMS, YOU AGREE THAT:
- Disputes will be resolved by binding arbitration
- Arbitration will be conducted by JAMS under Commercial Arbitration Rules
- You waive the right to jury trial
- You waive the right to participate in class actions
Class Action Waiver
You agree to arbitrate disputes individually, not as a class member or representative in any class, collective, or representative proceeding.
Governing Law
These Terms are governed by applicable laws without regard to conflict of law provisions. You consent to exclusive jurisdiction for any disputes not subject to arbitration.
General Provisions
Entire Agreement
These Terms, Privacy Policy, and any referenced policies constitute the entire agreement between you and PulseBridge.ai.
Key Provisions
- Assignment: You may not assign these Terms without our consent
- Severability: If any provision is unenforceable, remaining provisions remain in effect
- No Waiver: Failure to enforce any provision does not waive our right to enforce it later
- Force Majeure: We are not liable for failures caused by events beyond our reasonable control
- Export Control: You agree to comply with export control laws
- Independent Contractors: These Terms do not create partnership or employment relationships
Contact Information
General Inquiries
Email: support@pulsebridge.ai
Website: https://pulsebridge.ai
Legal Matters
Email: legal@pulsebridge.ai
Security Issues
Email: security@pulsebridge.ai
Response: Within 24 hours
Acknowledgment
BY USING PULSEBRIDGE.AI, YOU ACKNOWLEDGE THAT:
- You have read and understood these Terms of Service
- You agree to be bound by these Terms
- You have authority to accept these Terms on behalf of your organization (if applicable)
- You understand the limitations of liability and warranty disclaimers
- You agree to the dispute resolution and arbitration provisions
Last Reviewed: October 13, 2025
Version: 2.0